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ICT Studio

 


 ICT Studio

Mungret Business Park,
Mungret, Co. Limerick. Ireland. 

 

eHost247.com provides comprehensive SLAs with service credits to ICTstudio.ie for its clients in the event that SLA targets are not met. With one of the most aggressive Service Level Agreements in the Industry, you can be sure of our performance and dedication.  

SLA Summary:


100 % SLA on Connectivity
Ehost247.com is responsible for maintaining internet connectivity to our servers. In the event that connectivity is not maintained for 100% of time during a calendar month, one full day's service credit is given for each hour of downtime, up to a maximum service credit of 100% of the month's hosting fees.

 

Loss of connectivity is deemed to commence when a fault is notified to support and ends when connectivity is restored. This does not include loss of connectivity due to hardware issue or server mis-configuration. 
 
100 % SLA on Power
Ehost247.com
is responsible for maintaining electrical power connectivity to your server. In the event that connectivity is not maintained for 100% of time during a calendar month, one full day's service credit is given for each hour of downtime, up to a maximum service credit of 100% of the month's hosting fees. This does not include failure due to hardware issues on the server itself.

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